Inquiries

What is proper Invitation Etiquette?
What is proper Thank-You Note Etiquette?
What is proper sympathy note and acknowledgment etiquette?
I'm not sure what to order. What stationery do you recommend?
What exactly is a "stationery wardrobe"?
How can I contact you?
Can I see your collection of motifs?
Can I see your monogram styles online?
May I see your Ink and Liner Colors?
Do you have more typestyles in addition to those shown on the website?
What are your wedding invitation options?
What are your standard product sizes?
Below are links to our most popular product sizes. For exact measurements, please refer to the related products on our site.

Calling Card Sizes

Card Sizes

Sheet Sizes

Wedding Sizes
How long will it take to engrave my cards?
Because our hand engraving processs usually takes at least 15 business days we recommend you allow four weeks for your order. Rush service is available.
Do you have a retail store?
Presently we are meeting with customers in our studio on 57th Street - just across Lexington Avenue from the old store. Please make an appointment to visit our studio at your convenience or arrange for a representative to visit your home.
Do you have my engraving plates?
We might! Please email us as much information as possible about your plates and we will attempt to locate them for you.
When will my credit card be charged for my personalized stationery?
Your credit card will be charged at the time of your order. Personalized stationery, though it takes time, is custom-made for you and must be paid for at the time the order is placed.
I would like to reorder my old stationery, but I don't see it on your web site.
No problem. Just send us a sample or email us a description and we'll get back to you with a price.
Why do some border colors cost more than others?
All of Dempsey & Carroll’s borders are carefully painted by hand. Due to our extensive selection of ink colors, keeping every border combination in stock is not possible. The selection of borders we do keep in stock are “standard borders,” and are priced as such. All other borders are “custom,” meaning they must be made-to-order just for you. For this reason, an additional two weeks must be allowed for delivery, and custom charges are applied.
Do your cards ever go on sale?

You can find select motif cards offered at reduced prices at our website's Sale page.

Throughout the year, we offer occasional sales on selections of motif designs or on a specific type of personalized stationery. The most notable of these sales is our Annual Correspondence Card Sale in January. To be the first to know about all our promotions, and also any new product introductions, join our email newsletter list by clicking here.
Is it possible to make a change to engraving plates?
Engraving plates are carefully cut from copper or steel dies, which are then used to stamp the paper. Our engravers hold themselves to the highest quality and precision when it comes to engraving your stationery. Therefore, once a plate is engraved, it cannot be changed to reflect a change of address or new phone number. A new plate must be created to reflect any changes you may release.
I am having difficulty viewing my onscreen preview.
The onscreen preview pops up in a new window. Certain spyware programs and web browser tools prevent pop-ups. To view your onscreen preview, please disable your pop-up blocker. (Tip: try holding down the Control key while you click "preview" and until the window appears.)
I have just placed an order. What is the best method to use to send you my engraving plate?
The U.S. Postal service has sorting machines that can damage plates in transit if the plate is not packaged properly, and even a small defect can render a plate unusable for engraving. Please make sure your plate is carefully packaged to ensure it will not be damaged in shipping. Dempsey & Carroll recommends that you ship your plate via UPS, Fed-Ex, or another shipping method that has the ability to track packages. Dempsey & Carroll is not responsible for plates that are lost or damaged in transit. You may ship your plates to: Dempsey & Carroll, 204 Azar Court, Baltimore, Maryland 21227.
New Question
New Answer